Please read our Terms and Conditions for Self Pilates and Wellness,
prior to enrolments, purchases and participation.

Terms and Conditions

Class changes, timetable changes can be made at any time. Self Pilates will endeavour to provide reasonable notification of class cancellations or changes.

A minimum of two people is required for a class to proceed. You will be contacted via text, phone or email should a class be cancelled and your session returned. Please be aware classes are on a first to book, first serve basis. To avoid disappointment, classes can be booked in advance.

Cancellations/rescheduling classes need to be made 12 hours prior to your class beginning (morning or evenings). Late cancellations will incur a lost session for all Class Packs or casual visits

Payment must be made upon booking. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking in the studio. By purchasing passes prior to October 1st 2023 via our app or online you agree to the terms and conditions of our third party provider Ezidebit Australia, this includes any additional fees that may occur. For further info on fees incurred please visit Ezidebit_Terms_and_Conditions_en_AU.pdf 

Purchases from October 1st 2023 will appear as Mindbody Payments - Self and will not have additional fees.

Out of consideration for the teacher and other clients don't be late. Please be aware that if you are more than 5 minutes late for a class, your spot may be given to a another person and you may not be able to attend.

Owners and/or teachers reserve the right to restrict clients to a particular class type for safety reasons; and owners and/or teachers reserve the right to turn clients away if they do not have the correct medical clearance.

If a class you particularly want is fully booked please sign up for the waiting list. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a waitlisted offer, however we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client.

Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.

Gift cards can be used for Pilates classes and product at Self Pilates and Wellness. They are not redeemable for cash and are non transferable. Self Pilates and Wellness does not offer refunds, transfers, suspensions or extensions on purchases or on Gift Cards for change of mind, injury, illness, change of address or any other reason. All purchases are final. 

Cancellation Policy

Our cancellation policy is in place to ensure everyone has a chance to attend.

Class cancelations are the responsibility of the person booking the class. They can be made vie the MINDBODY App, the Self Pilates and Wellness app or through MINDBODY online. Cancellations can be made 12+ prior to class start time without losing that session. Cancellations made 12hours or less prior to class start time will forfeit that session. No-shows and absences will forfeit that session. We do not accept cancellations via email, phone or social media.